AI-Powered Call Intelligence

AI call analytics
and voice automation
for telecom and service teams

OptiCall helps you understand every conversation, improve performance, and automate voice workflows across your organization.

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Currently in early commercial deployment
Pilot expansion across telecom and service environments in Europe
— Overview
May 12–18, 2025
Overview
Conversations
QA & Coaching
Voice Automation
Reports
Integrations
Total Calls
24,532
+14.8%
Avg. Duration
06:35
−0.4%
QA Score
86.7
+6.1%
Resolved
78.3%
−7.8%
Call Volume
Wed May 14: 3,842
QA Distribution
86.7
Excellent 58%
Good 28%
Fair 10%
Compliance risk detected · Call ID: 1263921
2 min ago
Negative sentiment spike · Sales Department
13 min ago
Built for communications.
Trusted by innovative teams.
Platform Capabilities
Everything you need to improve and automate voice operations
Call Analytics
Understand call volumes, trends, topics, and performance across all departments.
QA & Coaching
Automated quality scoring, compliance checks, and coach dashboards.
Conversation Intelligence
AI transcriptions, topic detection, sentiment, and actionable insights.
Voice Automation
Build voicebots and workflows that handle routine calls and tasks.
Integrations Ready
Connect with your CRM, tickets, BI tools, and telephony infrastructure.
Results

Real impact
for real teams

OptiCall helps telecom and contact center teams work smarter, make better decisions, and automate what slows them down.

Based on pilot deployments and early
customer implementations.
+26%
Increase in QA coverage
Automate quality monitoring at scale — replace sampling with full-coverage scoring.
-32%
Reduction in manual review time
Save hours for your QA and operations teams on every shift.
+18%
Improvement in first call resolution
Better coaching and live guidance lead to fewer repeat contacts.
24/7
Automation that works
Voicebots handle routine calls and routing without interrupting human workflows.
Use Cases

Built for teams who run on calls

Shaped around the operational realities of support queues, retention, sales, and full-coverage quality control.

📡

Telecom Operators

Improve support, reduce churn, and understand customers better.

🎧

Customer Support

Coach agents, resolve issues faster, and boost CSAT.

💼

Sales Teams

Analyze conversations, improve skills, close more deals.

📋

Collections

Increase contact rates and ensure compliant conversations.

⚙️

Operations

Get full visibility and control over voice processes.

Ecosystem

Connected to the systems
that run your operations

17 partner platforms across PBX, CRM, AI, messaging, and analytics. Designed to work alongside your existing stack, not replace it.

Asterisk
Asterisk
PBX & Telephony
VitalPBX
VitalPBX
PBX Operations
Inalan logo
Inalan
ISP & Telecom
Salesforce
Salesforce
CRM Integration
HubSpot
HubSpot
CRM & Automation
Zoho
Zoho
CRM Workspace
Odoo
Odoo
ERP & CRM
OpenAI
OpenAI
AI Orchestration
Anthropic
Anthropic
Enterprise AI
Perplexity
Perplexity
Research & Answers
Google Analytics
Google Analytics
Attribution
WhatsApp
WhatsApp
Messaging Channel
Telegram
Telegram
Messaging Channel
Viber
Viber
Messaging Channel
Facebook
Facebook
Social Messaging
Instagram
Instagram
Social Engagement
SendPulse
SendPulse
Customer Messaging

PBX & Telephony

Native support for Asterisk, VitalPBX, and custom SIP/ARI setups. Connects to your existing call infrastructure without migration.

CRM & ERP Sync

Bidirectional data sync with Salesforce, HubSpot, Zoho, and Odoo — call outcomes and AI signals flow directly into your customer records.

Omnichannel Messaging

WhatsApp, Telegram, Viber, and social channels alongside voice — unified conversation intelligence across every customer touchpoint.

Commercial Model

Commercially structured for
growth, control, and rollout maturity

Start with a focused pilot or scale across multiple departments. Pricing adapts to deployment size and workflow depth.

Pilot

Focused Entry

Controlled rollout for teams validating call analytics and QA automation in a single workflow.

Custom pricing · Single workflow scope
Core analytics & QA automation
Initial reporting & configuration
Implementation guidance
Discuss Pilot
Scale

Operational Scale

Multi-department analytics, live operator assist, and full workflow orchestration across teams.

Custom pricing · Multi-team deployment
Multi-team & multi-flow deployment
Agent assist & escalation workflows
Custom scorecards & routing logic
Priority implementation support
Request Proposal
Enterprise

Enterprise Stack

Governance, custom deployment, and advanced integration work for large organizations.

Custom pricing · Full corporate rollout
Enterprise security & workflow design
Hybrid / on-premise deployment
Custom integration & service layers
Connect
FAQ

Questions enterprise buyers
ask before rollout

Is OptiCall suitable for large enterprise deployments?

Yes. The platform is architected for enterprise-scale operations with multi-team visibility, flexible deployment models (cloud, on-premise, hybrid), and controlled access patterns. We support both phased rollouts starting with a single department and broader multi-site deployments.

Which languages and PBX systems are supported?

OptiCall supports multilingual speech workflows and can be configured for international contact center environments. On the infrastructure side, we natively integrate with Asterisk and VitalPBX, and support custom SIP and ARI-based telephony setups.

How long does implementation take?

Focused single-department pilots typically take 1–2 weeks from initial configuration to production. Wider enterprise rollouts with custom integrations, routing logic, and compliance checks are scoped individually based on workflow complexity.

Can we start with analytics and expand into voicebot later?

Yes — this is the most common adoption path. Most teams start with call analytics and QA automation, build confidence in the data layer, and then layer in voicebot workflows and operator assist on the same infrastructure. No platform migration required.

How is data handled in security-sensitive environments?

For teams with data residency requirements, we support full on-premise deployment where no call data leaves the customer's infrastructure. Hybrid models are also available. Specific security and compliance requirements are addressed as part of the enterprise scoping process.

Need rollout details?

Talk to the OptiCall team about platform scope, deployment options, and partner-led implementation.

Connect

See OptiCall in action

Book a personalized demo and discover how it works for your team.

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