Conversation Analytics
Analyze sentiment, objections, compliance markers, and performance drivers across every interaction.
Built for ISPs and Telecom
AI voice intelligence for customer operations, QA, and telecom growth.
OptiCall helps telecom and contact center teams analyze every conversation, automate quality control, support agents in real time, and orchestrate voice workflows with the confidence of an enterprise platform.
100% call visibility
Agent assist and QA automation
Voicebot and PBX workflow integration
Built for support, sales, and compliance
Agent Assist
Live guidance
Context, next steps, and risk prompts during active calls.
QA Coverage
100%
All calls automatically scored
Escalation Risk
-31%
Earlier intervention patterns
Voicebot Handoff
2.4s
Median transfer latency
Monitored Calls
24.3k
Across support, sales, and routing flows
Ops snapshot
One operating layer
Analytics, live guidance, QA scoring, and voicebot routing presented as a single telecom workflow instead of separate disconnected tools.
Conversation Intelligence
live metrics
Agent assist prompts triggered
143 live prompts
Calls with auto summary attached
96% coverage
Alerts and Guidance
operator layerBilling confusion detected
Show payment explanation and current balance guidance.
Escalation probability rising
Prepare retention script and supervisor fallback.
Voicebot handoff ready
Queue route selected. Agent context and call summary attached.
Coverage Planning
Geo-aware routing
Network, support, and field context inside one operating layer.
100% of callsAnalyzed for QA, compliance, and coaching
MultilingualVoice workflows across support and sales teams
Telecom-readyPBX, routing, queue, and operator workflow support
Enterprise controlOps visibility, deployment flexibility, and governance
Actionable AINot just dashboards, but assistive operational decisions
Platform Overview
One intelligence layer for calls, operators, quality, and telecom workflows.
OptiCall combines conversation analytics, QA automation, voicebot orchestration, and real-time agent support into one enterprise operating surface. Instead of disconnected dashboards and scripts, teams work from a single source of operational truth.
- Turn raw calls into structured performance, risk, and customer-intent signals.
- Support supervisors, QA managers, sales leads, and operations teams from one shared view.
- Operate across PBX systems, messaging channels, voicebot handoffs, and multilingual support flows.
Call analytics
Agent assist
Voicebot routing
Quality scoring
Telecom operations
Agent Assist
Deliver live recommendations, escalation context, and next best actions while the call is still active.
QA Automation
Replace sampling-heavy manual review with scalable scoring, policy checks, and consistent evaluation logic.
Voicebot Operations
Route callers, preserve context, and transfer cleanly into queues and operator workflows without losing intelligence.
Operational Capabilities
Built for real telecom operations, not generic AI demos.
The platform is shaped around the operational realities of support queues, retention, billing clarification, field escalation, and telecom-grade voice routing.
Score every interaction
Apply QA logic at scale across support, sales, and compliance-critical conversations without sampling bias.
High-coverage evaluation for telecom support and regulated flows.
Detect issues in real time
Surface escalation signals, compliance risk, and repeated customer friction before the call is lost.
Designed for fast intervention, not post-fact reporting only.
Support voicebot to human handoff
Transfer callers into queues and agents with context preserved for both customer continuity and operator speed.
Voice AI and live operator experience stay inside one workflow chain.
Turn conversations into management signals
Move from anecdotal call reviews to reliable trend analysis, coaching priorities, and operational performance visibility.
A business system for leaders, not only a tool for analysts.
Use Cases
One platform, multiple telecom teams.
OptiCall supports the people who own customer experience, performance, retention, and operational discipline.
Sales Teams
Find winning talk tracks, detect objections earlier, improve package positioning, and coach reps toward better close rates.
Support Centers
Reduce repeated contact, detect billing confusion, track resolution quality, and standardize support communication.
QA and Compliance
Automate scoring logic, audit script adherence, and create a consistent review layer across departments and call types.
Operations Leadership
Give managers a live operating view of customer contact quality, queue dynamics, escalation patterns, and execution gaps.
Enterprise Layer
Designed to feel like a serious platform, not a surface-level dashboard.
OptiCall is positioned for telecom and enterprise teams that need visibility, deployment flexibility, and operational trust.
Security and control
Support encryption, controlled access, and operational governance patterns suitable for enterprise environments.
- Role-based access models
- Data handling awareness for regulated teams
- Operational separation across departments
Deployment flexibility
Adapt the platform to customer infrastructure and security posture rather than forcing a single operating model.
- Cloud-oriented rollouts
- On-premise compatible architectures
- Hybrid telecom workflow patterns
Connected telecom stack
Keep analytics, voice, queues, messaging, and customer context tied into one practical operating layer.
- PBX integration support
- Messaging and customer channel workflows
- Custom API-based extensions
Supported workflow surface
telecom ecosystem
VitalPBX
Asterisk
FreePBX
Telegram
WhatsApp
Viber
Salesforce
HubSpot
REST API
Commercial Model
Commercially structured for growth, control, and rollout maturity.
OptiCall pricing adapts to deployment size, support level, and required workflow depth. Start with a focused rollout or scale across multiple departments.
Focused Pilot
A controlled entry point for teams validating call analytics, QA automation, and supervisor visibility.
Custom pricing
- Single workflow or department scope
- Core analytics and QA automation
- Initial reporting and configuration
- Implementation guidance
Operational Scale
For telecom teams expanding into multi-department analytics, live assist, and workflow orchestration.
Custom pricing
- Multi-team and multi-flow deployment
- Agent assist and escalation workflows
- Custom scorecards and routing logic
- Priority implementation support
Enterprise Stack
For large organizations requiring deeper governance, custom deployment patterns, and advanced integration work.
Custom pricing
- Enterprise security and workflow design
- Hybrid or on-premise aligned options
- Custom integration and service layers
- Dedicated commercial coordination
FAQ
Questions enterprise buyers usually ask before rollout.
Clear answers for teams evaluating OptiCall as a serious long-term operating platform.
Is OptiCall suitable for large enterprises?
Yes. The platform is positioned for enterprise operations that need scalable analytics, multi-team visibility, and controlled deployment models.
Does OptiCall support multiple languages?
Yes. OptiCall supports multilingual speech workflows and can be configured for international customer support and sales environments.
What integrations are supported?
Current workflow patterns include PBX integrations such as VitalPBX, Asterisk, and FreePBX, plus CRM and messaging channels including Telegram, WhatsApp, and Viber.
How long does implementation take?
Typical focused deployments take around one to two weeks, while wider enterprise rollouts depend on workflow complexity, routing, and integration depth.
Next Step
Bring enterprise-grade voice intelligence into your telecom operation.
If your team needs better visibility into calls, stronger QA discipline, smarter agent support, or cleaner voicebot-to-operator workflows, OptiCall can be shaped around your real operation.