OptiCall Solutions is an AI-powered call center analytics platform designed for sales, support, and quality assurance teams. We help businesses automatically analyze 100% of calls, improve customer experience, increase conversions, and reduce operational costs.
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OptiCall is an enterprise-grade AI call analytics platform that uses speech recognition, natural language processing, and conversation intelligence to extract insights from customer calls in real time.
Transform your call center operations with measurable business outcomes
Identify winning patterns in sales calls, detect objections early, and coach reps to close more deals with data-driven insights.
Automate quality assurance with AI-powered scoring, reduce manual QA workload by 70%, and ensure 100% compliance coverage.
Boost NPS and CSAT scores by detecting customer sentiment, identifying pain points, and delivering personalized coaching to support agents.
Get instant alerts for compliance violations, customer escalations, and quality issues before they impact your business.
Everything you need to transform your call center operations with AI-powered analytics
Advanced GPT-5 and Claude models analyze every call for sentiment, compliance, and performance metrics with unprecedented accuracy.
Live dashboards with customizable reports, KPI tracking, and actionable insights to improve your team's performance instantly.
Automated quality control with custom scoring rubrics, compliance checks, and detailed performance evaluations for every agent.
Seamless integration with Telegram, WhatsApp, Viber, and VoIP systems for comprehensive omnichannel analytics.
Industry-leading Whisper AI transcription with support for multiple languages and dialects, achieving 95%+ accuracy.
Detailed agent performance metrics, coaching recommendations, and trend analysis to drive continuous improvement.
OptiCall is designed for teams that rely on phone conversations to drive business outcomes
Analyze sales calls to understand what works, identify objections, track competitor mentions, and coach reps to close more deals faster.
Monitor call quality, ensure policy adherence, detect customer satisfaction signals, and improve first-call resolution rates.
Automate QA scoring, ensure consistent evaluations, reduce manual workload, and provide faster feedback to agents.
Ensure compliance with financial regulations, GDPR, data privacy laws, and industry standards with automated monitoring and alerts.
Everything you need to know about OptiCall Solutions
Yes, OptiCall is designed to scale securely for enterprise environments. Our platform handles thousands of concurrent calls, supports multi-department deployment, and includes enterprise-grade security features including SOC 2 compliance, data encryption, and role-based access control.
Yes, OptiCall supports multilingual speech analytics with support for 50+ languages including English, Spanish, French, German, Italian, Portuguese, Greek, Russian, Chinese, Japanese, and many more. Our AI models are trained on diverse datasets to ensure accuracy across languages and dialects.
OptiCall achieves 95%+ transcription accuracy using advanced Whisper AI models. Accuracy improves further with clear audio quality and can be enhanced with custom vocabulary training for your industry-specific terminology.
OptiCall integrates with popular PBX systems (VitalPBX, Asterisk, FreePBX), CRMs (Salesforce, HubSpot), messaging platforms (Telegram, WhatsApp, Viber), and analytics tools. We also provide REST APIs for custom integrations.
Basic implementation typically takes 1-2 weeks for standard integrations. Enterprise deployments with custom requirements may take 4-6 weeks. We provide dedicated implementation support and training to ensure a smooth rollout.
Absolutely. OptiCall uses bank-level encryption (AES-256) for data at rest and in transit. We're GDPR compliant, offer on-premise deployment options, and never share your data with third parties. All AI processing happens in secure, isolated environments.
Yes, OptiCall allows you to fully customize evaluation metrics, scoring rubrics, and compliance checks to match your specific business requirements. You can create different evaluation templates for sales, support, and compliance teams.
Choose the plan that fits your needs. All plans include full access to our AI-powered features.
Custom pricing
Custom pricing
Custom pricing
See how AI call analytics can transform your call center performance. Join leading enterprises using OptiCall Solutions to improve customer satisfaction, boost sales conversions, and reduce QA costs with AI-powered analytics.