AI voice intelligence

AI-аналітика дзвінків
і voice automation
для telecom та service-команд

OptiCall допомагає зрозуміти кожну розмову, покращити performance команди та автоматизувати voice workflows у всій організації.

Замовити демо Огляд платформи
Зараз на етапі раннього комерційного розгортання
Розширення пілотів у telecom- і service-середовищах Європи
— Огляд
12–18 травня 2025
Overview
Conversations
QA & Coaching
Voice Automation
Reports
Integrations
Total Calls
24,532
+14.8%
Avg. Duration
06:35
−0.4%
QA Score
86.7
+6.1%
Resolved
78.3%
−7.8%
Call Volume
Wed May 14: 3,842
QA Distribution
86.7
Excellent 58%
Good 28%
Fair 10%
Compliance risk detected · Call ID: 1263921
2 min ago
Negative sentiment spike · Sales Department
13 min ago
Створено для комунікацій.
Вибір команд, що ростуть.
Можливості платформи
Усе потрібне, щоб покращити й автоматизувати voice operations
Аналітика дзвінків
Розумійте обсяг дзвінків, тренди, теми й performance у всіх департаментах.
QA & Coaching
Автоматизоване quality scoring, compliance-перевірки та dashboards для coaching.
Conversation Intelligence
AI-транскрипції, виявлення тем, sentiment і practical insights.
Voice Automation
Створюйте voicebots і workflows для типових дзвінків і задач.
Готово до інтеграцій
Підключайте CRM, tickets, BI tools і telephony infrastructure.
Результати

Реальний ефект
для реальних команд

OptiCall допомагає telecom- і contact center-командам працювати розумніше, ухвалювати кращі рішення й автоматизувати те, що їх сповільнює.

На основі пілотних розгортань і ранніх
customer implementations.
+26%
Зростання покриття QA
Автоматизуйте quality monitoring у масштабі та замініть sampling на full-coverage scoring.
-32%
Скорочення часу на manual review
Економте години для QA- та operations-команд у кожній зміні.
+18%
Покращення first call resolution
Кращий coaching і live guidance зменшують кількість повторних звернень.
24/7
Автоматизація, що працює
Voicebots обробляють типові дзвінки й routing без порушення людських workflows.
Сценарії використання

Створено для команд, що живуть дзвінками

Побудовано навколо реалій support-черг, retention, sales і full-coverage quality control.

📡

Telecom Operators

Improve support, reduce churn, and understand customers better.

🎧

Customer support

Coach agents, resolve issues faster, and boost CSAT.

💼

Sales Teams

Analyze conversations, improve skills, close more deals.

📋

Collections

Increase contact rates and ensure compliant conversations.

⚙️

Operations

Get full visibility and control over voice processes.

Ecosystem

Connected to the systems
that run your operations

17 partner platforms across PBX, CRM, AI, messaging, and analytics. Designed to work alongside your existing stack, not replace it.

Asterisk
Asterisk
PBX & Telephony
VitalPBX
VitalPBX
PBX Operations
Inalan logo
Inalan
ISP & Telecom
Salesforce
Salesforce
CRM Integration
HubSpot
HubSpot
CRM & Automation
Zoho
Zoho
CRM Workspace
Odoo
Odoo
ERP & CRM
OpenAI
OpenAI
AI Orchestration
Anthropic
Anthropic
Enterprise AI
Perplexity
Perplexity
Research & Answers
Google Analytics
Google Analytics
Attribution
WhatsApp
WhatsApp
Messaging Channel
Telegram
Telegram
Messaging Channel
Viber
Viber
Messaging Channel
Facebook
Facebook
Social Messaging
Instagram
Instagram
Social Engagement
SendPulse
SendPulse
Customer Messaging

PBX & Telephony

Native support for Asterisk, VitalPBX, and custom SIP/ARI setups. Connects to your existing call infrastructure without migration.

CRM & ERP Sync

Bidirectional data sync with Salesforce, HubSpot, Zoho, and Odoo — call outcomes and AI signals flow directly into your customer records.

Omnichannel Messaging

WhatsApp, Telegram, Viber, and social channels alongside voice — unified conversation intelligence across every customer touchpoint.

Commercial Model

Commercially structured for
growth, control, and rollout maturity

Start with a focused pilot or scale across multiple departments. Pricing adapts to deployment size and workflow depth.

Pilot

Focused Entry

Controlled rollout for teams validating call analytics and QA automation in a single workflow.

Custom pricing · Single workflow scope
Core analytics & QA automation
Initial reporting & configuration
Implementation guidance
Discuss Pilot
Scale

Operational Scale

Multi-department analytics, live operator assist, and full workflow orchestration across teams.

Custom pricing · Multi-team deployment
Multi-team & multi-flow deployment
Agent assist & escalation workflows
Custom scorecards & routing logic
Priority implementation support
Request Proposal
Enterprise

Enterprise Stack

Governance, custom deployment, and advanced integration work for large organizations.

Custom pricing · Full corporate rollout
Enterprise security & workflow design
Hybrid / on-premise deployment
Custom integration & service layers
Connect
FAQ

Questions enterprise buyers
ask before rollout

Is OptiCall suitable for large enterprise deployments?

Yes. The platform is architected for enterprise-scale operations with multi-team visibility, flexible deployment models (cloud, on-premise, hybrid), and controlled access patterns. We support both phased rollouts starting with a single department and broader multi-site deployments.

Which languages and PBX systems are supported?

OptiCall supports multilingual speech workflows and can be configured for international contact center environments. On the infrastructure side, we natively integrate with Asterisk and VitalPBX, and support custom SIP and ARI-based telephony setups.

How long does implementation take?

Focused single-department pilots typically take 1–2 weeks from initial configuration to production. Wider enterprise rollouts with custom integrations, routing logic, and compliance checks are scoped individually based on workflow complexity.

Can we start with analytics and expand into voicebot later?

Yes — this is the most common adoption path. Most teams start with call analytics and QA automation, build confidence in the data layer, and then layer in voicebot workflows and operator assist on the same infrastructure. No platform migration required.

How is data handled in security-sensitive environments?

For teams with data residency requirements, we support full on-premise deployment where no call data leaves the customer's infrastructure. Hybrid models are also available. Specific security and compliance requirements are addressed as part of the enterprise scoping process.

Need rollout details?

Talk to the OptiCall team about platform scope, deployment options, and partner-led implementation.

Connect

See OptiCall in action

Book a personalized demo and discover how it works for your team.

Book a Demo